Urban transportation in many cities often faces challenges such as congestion, limited public transportation options, and affordability issues. People struggle with commuting to their destinations efficiently and affordably, leading to frustration and inefficiencies in the transportation system. There was a need for a technology-driven solution that could optimize transportation routes, enhance accessibility, and streamline operations for a better overall commuting experience.
UtoR Digital collaborated with SWVL to develop various projects aimed at addressing the challenges faced by urban transportation and streamlining the company's operations.
UtoR Digital developed a user-friendly website for SWVL, providing users with an intuitive interface to explore and access information about the transportation services. The website incorporated a headless CMS, Contentful, which allowed easy management and publishing of content. This enabled SWVL to efficiently update and share relevant information about routes, schedules, and service updates, ensuring accurate and up-to-date information for users.
UtoR Digital worked on operations automation for SWVL, focusing on streamlining the workload and mitigating issues between customers and captains (drivers). By leveraging Microsoft Azure, Serverless architecture, and data integration capabilities, UtoR Digital developed an automation system that optimized operations for 24 cities where SWVL operates. The system automated ticket assignment using a round-robin algorithm, ensuring fair distribution and efficient allocation of customer requests to captains.
SWVL's user-friendly website, developed by UtoR Digital, provided users with easy access to information about routes, schedules, and fares. This improved the overall accessibility of SWVL's transportation services, enabling more people to utilize affordable and convenient mobility solutions.
The operations automation system developed by UtoR Digital played a crucial role in streamlining SWVL's operations. The ticket assignment automation ensured fair distribution of customer requests to captains, optimizing efficiency and reducing manual workload. This automation system improved response times, minimized errors, and enhanced the overall customer experience.
The operations automation system facilitated smoother communication and interaction between customers and captains. By automating ticket assignment and streamlining operations, UtoR Digital's solution mitigated issues and reduced friction, resulting in improved customer satisfaction and a more efficient transportation service.
Leveraging Microsoft Azure and Serverless architecture, UtoR Digital provided SWVL with a scalable and efficient solution. This enabled SWVL to expand its services to 24 cities and manage operations effectively, even as the user base and demand increased. The system's scalability ensured that SWVL could handle growing transportation needs without compromising performance.
